Ordering & Customization
Our online builder lets you choose your shell type, finish, facemask style, decals or logos, and chin strap/padding — all in a few steps. You’ll see a live preview update as you make selections, along with a running pricetotal before checkout.
Yes. You can upload your own artwork during the customization process. Please make sure you own the rights to any logo or design you upload — see our Terms and Conditions for details.
Yes, we offer pre-built styles in ourShop that you can purchase as-is, or use as a starting point for further customization.
Orders can only be modified or cancelled before production begins. Once your custom build enters production, changes are no longer possible. Contact us as soon as possible at info@genxreplicas.com if you need to make a change.
Yes, we work with teams, schools, and organizations on bulk custom orders. Reach out to info@genxreplicas.com for team pricing and coordination.
Sizing & Fit
Check our Size & Fit Guide (linked on every product page) before ordering. Helmet fit is critical for both comfort and safety, so measure carefully and reach out if you’re unsure.
Contact us within 7 days of delivery at info@genxreplicas.com. Because helmets are custom-built to order, fit issues are handled on a case-by-case basis — see our Shipping & Returns policy for details.
Shipping & Delivery
Most custom builds ship within 7–10 business days after your order is confirmed. Production timelines can vary slightly depending on order volume and customization complexity.
Shipping availability varies by destination. Available shipping options will be shown at checkout based on your address.
Once your order ships, you’ll receive a confirmation email with tracking information.
Returns & Warranty
A: Because every helmet is built to your specifications, custom orders are generally final sale. Defective or damaged items are handled under our Shipping & Returns policy — contact info@genxreplicas.com with photos within 7 days of delivery.
Email info@genxreplicas.com within 7 days of delivery with your order number and photos of the issue, and we’ll work with you on next steps.
Warranty coverage, if applicable, will be listed on the specific product page. Contact us with any questions about coverage for your build.
Safety & Certification
Certification status (such as NOCSAE or other applicable standards) is listed on each individual product page. It’s your responsibility to confirm that a helmet meets the equipment rules of your league, school, or governing body before use in organized play.
Intended use is stated clearly on each product page. Please review this carefully before purchase, and never use a helmet outside of its stated intended use.
Payments & Pricing
We accept major credit/debit cards and other payment methods shown at checkout.
Yes, all prices on the Site are listed in US Dollars (USD).
Account & Support
You can check out as a guest, or create an account to save builds, track orders, and speed up future checkouts.
Email us anytime at info@genxreplicas.com — we’re happy to help with orders, customization questions, or anything else.
[Contact Us →] or email info@genxreplicas.com